Please review our Terms and Conditions which govern the use of our services and website. These terms outline our policies, customer agreements, and service commitments.
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call 682-233-0773These Terms and Conditions ("Terms", "Terms and Conditions") govern Your relationship with Hensley Heating & Cooling and the use of our services and website operated by Hensley Heating & Cooling located in Fort Worth, Texas.
Please read these Terms and Conditions carefully before using Our Service. By accessing or using Our Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these terms and conditions, then You may not access the Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
All service appointments are scheduled based on availability. We strive to arrive within the agreed-upon time window, but factors beyond our control may occasionally cause delays. We will contact you promptly if significant delays are expected.
Emergency services are available 24/7 for urgent HVAC issues. Emergency service rates apply for after-hours, weekend, and holiday calls. Emergency service is defined as situations that present immediate safety concerns or complete loss of heating/cooling.
We provide services throughout Fort Worth, Texas and surrounding areas. Additional charges may apply for locations outside our standard service area.
All estimates are provided free of charge for standard installations and major repairs. Estimates are valid for 30 days unless otherwise specified. Final pricing may vary from estimates if additional work or materials are required.
We provide a one-year warranty on all labor performed. This warranty covers defects in workmanship but does not cover normal wear and tear, misuse, or damage caused by factors beyond our control.
New equipment installations include manufacturer warranties. We will assist with warranty claims but are not responsible for manufacturer warranty limitations or exclusions.
Replacement parts carry manufacturer warranties when available, or a 90-day warranty from date of installation, whichever is longer.
Our liability for any claim related to our services shall not exceed the amount paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages.
Hensley Heating & Cooling maintains appropriate insurance coverage. Customers should verify that their homeowner's or property insurance provides adequate coverage for their property.
We are not responsible for pre-existing conditions, code violations, or problems not directly related to our work unless specifically addressed in the work order.
Service appointments may be cancelled or rescheduled with at least 2 hours notice during business hours. Same-day cancellations may be subject to a service charge. We reserve the right to reschedule appointments due to weather, emergency calls, or other circumstances beyond our control.
All work performed complies with applicable local codes and industry standards. Customers are responsible for ensuring compliance with HOA requirements and obtaining necessary approvals.
Our technicians reserve the right to refuse service if safety conditions are inadequate or if the work environment poses unreasonable risks.
The content on our website, including text, graphics, logos, and images, is the property of Hensley Heating & Cooling and is protected by copyright and other intellectual property laws.
We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.
Any disputes arising from these terms or our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.
If you have any questions about these Terms and Conditions, please contact us:
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